Just a quick note to let you know how much I appreciate your quick response and excellent service! As usual, Dawn handled my request with professionalism and consideration, and Mike came right out to see me.
When we had additional questions, Nathan got back to me immediately and satisfied them. Doug’s work was excellent and completed quickly with zero mess. Your work has once again been the very best in the business. I am so glad I met Joel and decided to work with Leafguard nearly eight years ago! Your team has always provided the finest service and product for us, with a smile!
I am happy to continue to recommending Leafguard to all my friends and neighbors with the highest regard. It is a pleasure doing business with you!
Thanks for the prompt and professional service of your entire Raleigh crew. From the office staff to the field crews, you all have made my experience with your company a pleasure. As a commercial construction Superintendent, I look at construction with a trained and skeptical eye. Your crew completed this project with efficiency, courteousness, and professionalism that is often not found these days. Well done!
I wanted to share with you why I’m trying your Leaf Guard® product, as well as my experience with a competitive product (note: my primary issue is pine straw, not leaves).
About 5 years ago, after several episodes of basement flooding in one summer, I purchased a ‘glove’type stainless steel mesh product that could be applied to my existing, standard-sized gutters. At the time, this product was the #1-ranked product in the Consumer Reports® review of this type of product and it was the least expensive on the list. What a great deal! Right?
Welt, for 3 years there was no flooding. Then, last summer (2013) I had 2 flooding incidents, and this year I had 3 incidents. When I went onto the roof to investigate, I could see that the mesh of the gutters was easily covered by pine straw, (see pictures 1 and 2, on page 2). NOTE: my roof has a very gentle pitch.
Secondly, …. 30-40% of the mesh was clogged by very small particles of organic matter, roofing material and even mould! (see pictures 3 & 4, on page 3).
I suppose I could periodically go up on the roof with a hose and a stout brush, but the whole reason I bought the mesh-type product was to: –
- keep me OFF the roof, and
- keep the basement from flooding.
On a real house over real time, the ‘glove’-type mesh product failed on both accounts.
My wife and I want to thank you for the prompt and professional manner in which you responded to our needs regarding the redesign and installation of your product as a replacement for the inferior product of one of your former competitors (no longer in business}.
Your design showed an effective understanding of what was needed to remedy a somewhat complicated requirement. We have had several heavy rains since the installation. Your product has repeatedly performed perfectly. No longer do we have water standing on our deck following a storm. We want to especially thank Joel for his patience and professionalism in ensuring an effective design and installation. We want to also thank Mike for his willingness to inspect the existing product to remedy minor, but significant in the long run, problems.
We are totally satisfied and pleased, just as we were with the Leaf Guard installation at our previous residence on Bexhill Drive in Cary. Leaf Guard has the superior product and design as well as the most professional sales and installation personnel. I wish we had not opted for what we had hoped to be to be a more affordable (but clearly less effective) product.
As far as we’re concerned, your company sells the best gutters available. You installed these maintenance free gutters on our home in 1995, and we have never once had to clean them out. My wife lost an uncle in North Carolina to an accident involving his falling from the roof of his home while cleaning out a gutter that was definitely not made by LeafGuard. Following that incident, she
researched all types of gutters and decided on yours to put on our home. We have never regretted that decision.
Since that installation, her brother installed them on his home in Apex, N.C., and her sister who lives in Charleston, South Carolina, did the same. Never have they had any problems with your gutters, and as ours, they remain maintenance free.
Recently, a neighbor’s tree limb fell on a seven foot section of our LeafGuard guttering, damaging it to the extent that we needed to call you to replace it. Of course, since 1995, the diameter of your gutters has increased somewhat; nevertheless, you took the time to find a saved section that matched
our guttering installed fifteen years ago and gave us a very reasonable price as well.
We highly recommend these gutters and have high praise for the company’s employees and staff. Furthermore, we thank you for consistent excellent service and quality merchai’1.dise provided for many, many years. Thank goodness there still exists companies with excellent products and excellent service … and you are certainly one of those.
We have had LeafGuard on our house since August of2000. It has done a wonderful job of keeping my husband off ladders. Not to mention that we have never had to clean them out. This is a miracle as we live in what seems like a small forest.
Just recently one of our trees decided to come down on the roof and deck. Once again we called your company to have the system installed. We were happy to see the same crew who originally installed our gutters back out to fix the damaged areas. Your guys are professional and took care to make sure the job was done right. They even found a few issues that would have caused problems in the future and fixed them before installing the gutters. It is this attention to detail that makes your company stand out above the rest.
I recommend your gutters to all my friend and neighbors. Thanks again to your whole staff for a job well done.
First, I want to thank you, Dawn, for all of your generous assistance beginning with my initial inquiry when we were still in California through the final installation on our new gutter system here in Chapel Hill. You have been beyond helpful and friendly throughout the process. I wanted to take the opportunity to express how impressed my husband and I have been with our entire experience with Leafguard. Joel, the representative who first came to talk to us was professional, knowledgeable and friendly. It was obvious that he not only had thorough expertise in the product but genuinely believed in the integrity and value of the Leafguard System. We did research and evaluated other products, but in the end committed to Leafguard even though it was more expensive.
That decision quickly proved to be a wise choice as, on the first day of installation, Doug and Mike showed up and asked us to confirm our color selection. As it turns out, we all agreed that the color we initially chose was not the best for our home. The installers did not hesitate to cancel our installation for the day and come back the next day with the new color. Had we gone with the original color, we would have been disappointed (with our own selection), but because of their initiative and patience, we are quite pleased. Doug and Mike stated that they wanted us to be completely satisfied with the outcome and would willingly return at no charge to us. They, too, were very professional speaking highly of the company and the owner. I have never seen people work so hard and so efficiently, especially in the sweltering heat. We had our first heavy rains since the system was installed and it was wonderful to know that our home was protected by such a wonderful product. We will highly recommend your product and services.